Thank you for taking the time to e-mail AT&T regarding the unlocking of
your iPhone. My name is Charles Ford, and it will be my pleasure to
assist you today.
Your iPhone unlock code request was reviewed. AT&T will be unable to
provide the unlock code for iPhone equipment for non-AT&T customers at
this time. The window of opportunity for non AT&T customers to have
their iPhone unlocked has been closed. Only a current AT&T customer or a
former AT&T customer who can provide the phone number or account number,
or a person who purchased the iPhone from an authorized location at the
'no commitment' price and can provide proof of purchase are eligible to
have their iPhone unlocked by AT&T. If you are unable to provide the
original proof of purchase from an authorized retail location showing
you purchased the device at the no commitment pricing, we will not be
able to complete your unlock code request at this time.
I hope that the information provided has been helpful and has resolved
all of your questions. Should you have additional concerns or questions
about this issue please reply to this email.
I encourage you to visit our web site (www.att.com/wireless
) often to
shop for new product and service offerings.
Online Customer Care Professional
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