Dear Tri Nguyen,
Thank you for taking the time to e-mail AT&T regarding unlocking your
iPhone. My name is Susan Whiting, and I am happy to help you with your
AT&T will unlock an iPhone under the following circumstances: the person
requesting the unlock must be a current AT&T customer or a former AT&T
customer who can provide the phone number or account number on which the
device was used. Unfortunately, non-AT&T Customers are not eligible to
have their iPhone unlocked through AT&T. Exception: Non-customers that
purchased an AT&T network compatible iPhone at the full price from an
authorized AT&T sales channel and they can provide proof of purchase. If
you purchased your device at full retail price, please attach a copy of
your receipt and reply to this email with your request.
The iPhone was designed for use on AT&T’s network and the following
Eligibility Requirements must also be met; all contract obligations,
including any term commitment, associated with the device to be unlocked
have been fully satisfied; the iPhone has not been reported lost or
stolen. Also, current customer accounts must be in good standing with no
past-due amount or unpaid balance and have been active for at least
sixty (60) days. Former customer account may be eligible for unlocking
so long as they owe AT&T no Early Termination Fee or other unpaid
balance. AT&T will unlock an iPhone for an active and deployed member of
the military who is a current AT&T customer in good standing and is able
to provide AT&T with deployment verification; and a person who purchased
the iPhone from an authorized location at the 'no commitment' price and
can provide proof of purchase.
AT&T reserves the right to deny any unlock request that it concludes
would result in an abuse of this policy or is part of an effort to
defraud AT&T or its customers. AT&T further reserves the right to alter
this unlocking policy at its discretion without advance notice.
For questions regarding AT&T’s wireless service and iPhone, please
contact AT&T Customer Care at (800) 331-0500. If you have questions
while outside the U.S., contact AT&T by calling +1-916-843-4685.
If you are a current AT&T customer, please log into your online account
and send your email through the contact us link. This will ensure your
account is correctly verified.
We thank you for your continued business. Thank you for contacting AT&T
Online Customer Care Professional