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Chủ đề ::: [Giải đáp] Các vấn đề liên quan đến check hợp đồng+mail trả lời từ AT&T

  1. #621
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    hình như AT&T vừa đề ra 1 điều kiện chung thì phải, rất nhiều người đều nhận được nội dung email này :
    AT&T will unlock an iPhone under the following circumstances:
    o The person requesting the unlock is a current AT&T customer or a
    former AT&T customer who can provide the phone number or account number
    for the account
    o The iPhone was designed for use on AT&T's network; all contract
    obligations, including any term commitment, associated with the device
    to be unlocked have been fully satisfied.
    o The iPhone has not been reported lost or stolen.

  2. #622
    Avatar của danny nguyen
    danny nguyen đang online Thành Viên Tâm Huyết Tài sản: Itouch 4 iOS hiện tại: 4.2.1, 4.3.3, 5.0.1 Baseband: 4.10.01, 5.16.00 SHSH: 4.2.1, 4.3.3, 5.0.1
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    Quote Nguyên văn bởi mktrieu Xem bài viết
    hình như AT&T vừa đề ra 1 điều kiện chung thì phải, rất nhiều người đều nhận được nội dung email này :
    AT&T will unlock an iPhone under the following circumstances:
    o The person requesting the unlock is a current AT&T customer or a
    former AT&T customer who can provide the phone number or account number
    for the account
    o The iPhone was designed for use on AT&T's network; all contract
    obligations, including any term commitment, associated with the device
    to be unlocked have been fully satisfied.
    o The iPhone has not been reported lost or stolen.
    chuẩn. mình cũng vừa nhận được email tương tự... không biết làm sao đây
    ú yeeeeú yèèèèè

  3. #623
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    cho mình hỏi tí xíu. sau khi mình gửi mail cho at&t họ gửi lại cho mình number và nói là đợi 8 ngày. Nhưng khoảng 4 ngày sau thì lại gửi một mail khác có nội dung như sau cho mình hỏi tin tốt hay xấu
    Dear Customer:

    Thank you for your recent inquiry regarding your AT&T service. We apologize for any inconvenience this may have caused you. The issue has been resolved.

    Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

    Sincerely,
    AT&T

  4. #624
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    AT&T will unlock an iPhone under the following circumstances: the person
    requesting the unlock is a current AT&T customer or a former AT&T
    customer who can provide the phone number or account number for the
    account; the iPhone was designed for use on AT&T’s network; all contract
    obligations, including any term commitment, associated with the device
    to be unlocked have been fully satisfied; the iPhone has not been
    reported lost or stolen. Also, current customer accounts must be in good
    standing with no past-due amount or unpaid balance and has been active
    for at least sixty (60) days. Former customer account may be eligible
    for unlocking so long as they owe AT&T no Early Termination Fee or other
    unpaid balance. AT&T will unlock an iPhone for an active and deployed
    member of the military who is a current AT&T customer in good standing
    and is able to provide AT&T with deployment verification; and a person
    who purchased the iPhone from an authorized location at the 'no
    commitment' price and can provide proof of purchase.


    Sincerely,

    Frank Howerton

    AT&T
    Online Customer Care Professional


    Help AT&T improve our service to you! Please complete our short survey
    about your e-mail Customer Service experience. Click on:
    http://www.wireless.att.com/supports...***21518409***


    The information provided in this e-mail is intended for the view and use
    of the authorized AT&T subscriber only. Content may not be shared or
    relied upon by third parties. AT&T, at its sole discretion, reserves the
    right to amend, modify or replace the written content of this message to
    correct or update answers provided to Subscriber. No term of
    Subscriber's Customer Service Agreement is altered, waived, or modified
    by this message unless expressly agreed by an authorized AT&T
    representative.

    (c) 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
    logo and all other AT&T marks contained herein are trademarks of AT&T
    Intellectual Property and/or AT&T affiliated companies. All other marks
    contained herein are the property of their respective owners.
    như thế này là sao hả các bạn .chỉ cho mình với
    thank

  5. #625
    Avatar của Moon®
    Moon® đang ẩn Group Chia Sẻ DIAMOND Tài sản: iPhone 4S 32Gb White/ZA iOS hiện tại: iOS 6.1.3 Baseband: NO ALL Lấy Đâu Ra BB...@@ SHSH: Xe Đạp Điện Ợ...(_._!)
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    Thank you for taking the time to e-mail AT&T in regards to unlocking your iPhone. I apologize for any inconvenience this may have caused you. My name is Thelma Valrie, and it will be my pleasure to assist you today.

    A case was submitted to aid with the resolution of unlocking your iPhone. All non AT&T customers are entitled to 1 unlock request. Due to the over whelming response to unlocking the iPhone, the case is scheduled to be resolved in 12-15 business days from the date we received the request. Your case # is, CM20120427_ 40174255. You can check on the status of this case by contacting our customer care center at 800-331-0500.

    Customer, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. We will do our best to ensure that your wireless experience is a success.
    Em nhận được cái mail này từ hôm 28/4 hình như nó bảo phải gọi cho nó, mà em không biết nói tiếng Anh, bác nào Call cho nó giúp dùm em với! em xin chân thành cảm ơn!
    KEEP CALM AND CLICK THANKS...

  6. #626
    tí chuột đang ẩn Banned Tài sản: 2g/3g/3gs/iphone 4 iOS hiện tại: 3.1.3/4.1/4.3.2 Baseband: 6.15/4.10.01 SHSH: full
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    Điên thật, đc cái mail này sau 8 ngày chờ đợi, AT&T chặn unlock ip từ VN rồi
    Dear Customer,

    Thank you for taking the time to e-mail AT&T to request the device unlock code for your iPhone with IMEI ending with 5363. My name is Dawn Frank, and it will be my pleasure to assist you today.

    Unfortunately, we are unable to process your request at this time. AT&T will unlock an iPhone under the following circumstances:

    · The person requesting the unlock is a current AT&T customer or a former AT&T customer who can provide the phone number or account number for the account
    · The iPhone was designed for use on AT&T?s network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied.
    · The iPhone has not been reported lost or stolen.

    Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as you do not owe AT&T no Early Termination Fee or other unpaid balance.

    AT&T will unlock an iPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and a person who purchased the iPhone from an authorized location at the 'no commitment' price and can provide proof of purchase

    If you are a current or former AT&T customer, please respond to this e-mail providing your phone number or account number for the account. Once this information has been verified a device unlock case will be submitted.

    Once the case is resolved, we will be attempting to contact you by email on or before the close of the next business day Monday through Friday. This would be 9p.m Eastern Time, 8p.m Central Time, 7p.m Mountain Time, or 6p.m Pacific Time. We want to ensure that we provide you with total resolution for your concerns. Thank you for your patience.

    Sincerely,
    Dawn Frank
    AT&T
    Online Customer Care

  7. #627
    tí chuột đang ẩn Banned Tài sản: 2g/3g/3gs/iphone 4 iOS hiện tại: 3.1.3/4.1/4.3.2 Baseband: 6.15/4.10.01 SHSH: full
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    Quote Nguyên văn bởi hongcui Xem bài viết
    cho mình hỏi tí xíu. sau khi mình gửi mail cho at&t họ gửi lại cho mình number và nói là đợi 8 ngày. Nhưng khoảng 4 ngày sau thì lại gửi một mail khác có nội dung như sau cho mình hỏi tin tốt hay xấu
    Dear Customer:

    Thank you for your recent inquiry regarding your AT&T service. We apologize for any inconvenience this may have caused you. The issue has been resolved.

    Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

    Sincerely,
    AT&T
    vậy là máy này đã có ai mail unlock trước đó rồi, bạn active lại ip là thành world

  8. Các thành viên đã cảm ơn tí chuột cho bài viết này:

    zero_21493 (02-05-2012)

  9. #628
    Avatar của YoYo[T]
    YoYo[T] đang ẩn Banned Hụt Tài sản: 5 "AIDS" iOS hiện tại: 7.0.3 SHSH: shsh đã ko còn ý nghĩa ...
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    Mặc định

    có vẻ do số lượng yêu cầu unlock đang quá nhiều nên AT&T hiện đang xét chặt điều kiện unlock (bắt buộc phải cung cấp số đt đang dùng mạng aT&T, ...) có lẽ anh em ta nên chờ cho việc unlock này "hạ nhiệt" một chút đã.
    HiP brings us:

    Happiness Intelligence Professional

  10. Các thành viên đã cảm ơn YoYo[T] cho bài viết này:

    dxpro1991 (02-05-2012)

  11. #629
    Avatar của phanem
    phanem đang ẩn Thành viên tích cực Tài sản: 4 iOS hiện tại: 6.1 Baseband: World SHSH: All over
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    Haizz xui thật vẫn chưa đc gỡ bỏ cái mác lock . Send 2 mail 1 mail kêu chờ 8-10 ngày mà biệt âm vô tin , 1 mail thì send từ hôm qua hôm nay nhận đc thì cũng báo như các bác trên ..... AI CALL GIÚP E VỚI HÍC .

  12. #630
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    Hôm nay mới nhận đc 1 lần 3mail nội dung như vầy . Không unlock đc con nào cả

    Anh em ai gặp cái này rồi xữ lý sao chỉ giúp mình với

    Mail 1 :

    Dear Hưng Lê Quang,


    Thank you for taking the time to e-mail AT&T requesting the device unlock code for your iPhone. My name is Deirdre S. Parker and it will be my pleasure to assist you today.

    Unfortunately, non-AT&T customers are not eligible to have their iPhone unlocked through AT&T. AT&T will unlock an iPhone under the following circumstances:

    · The person requesting the unlock is a current AT&T customer or a former AT&T customer who can provide the phone number or account number for the account.

    · The iPhone was designed for use on AT&T’s network; all contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied.

    · The iPhone has not been reported lost or stolen.

    Also, current customer accounts must be in good standing with no past-due amount or unpaid balance and has been active for at least sixty (60) days. Former customer account may be eligible for unlocking so long as you do not owe AT&T no Early Termination Fee or other unpaid balance.

    AT&T will unlock an iPhone for an active and deployed member of the military who is a current AT&T customer in good standing and is able to provide AT&T with deployment verification; and a person who purchased the iPhone from an authorized location at the 'no commitment' price and can provide proof of purchase.

    AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

    If you are a current or former AT&T customer, please respond to this e-mail providing your phone number or account number for the account. Once this information has been verified a device unlock case will be submitted.

    Once the case is resolved, we will be attempting to contact you by email on or before the close of the next business day Monday through Friday. This would be 9p.m Eastern Time, 8p.m Central Time, 7p.m Mountain Time, or 6p.m Pacific Time. We want to ensure that we provide you with total resolution for your concerns. Thank you for your patience.

    Hưng Lê Quang, I hope that the information provided has been helpful and has resolved all of your questions. My name is Deirdre S. Parker and I thank you for contacting AT&T.

    I encourage you to visit our web site (http://www.att.com/wireless) often to shop for new product and service offerings.


    Sincerely,

    Deirdre Parker
    AT&T
    Online Customer Care Professional
    Mail 2 :

    Thank you for taking the time to e-mail AT&T regarding the unlock code
    for your iPhone device. I apologize for any inconvenience this has
    caused. My name is Michael Reimer, and I am happy to help you with your
    inquiry.

    Hung, AT&T has identified multiple requests from the same source,
    requesting multiple iPhone unlocks. Unfortunately, for security reasons,
    we are only able to grant on request per customer.

    I hope that the information provided has been helpful and has resolved
    all of your questions. Again, my name is Michael Reimer, and I thank
    you for contacting AT&T.

    I encourage you to visit our web site (www.att.com/wireless) often to
    view current and previous monthly statements, make payments and to shop
    for new product and service offerings.


    Sincerely,

    Michael Reimer

    AT&T
    Online Customer Care Professional
    Mail 3:
    Dear Hung,

    The iPhone was designed for use on AT&T?s network, AT&T will unlock an
    iPhone under the following circumstances: the person requesting the
    unlock is a current AT&T customer or a former AT&T customer who can
    provide the phone number or account number for the account; all contract
    obligations, including any term commitment, associated with the device
    to be unlocked have been fully satisfied and the iPhone has not been
    reported lost or stolen.

    You may want to return the device and/or provide feedback to the seller.

    If the iPhone was purchased from an authorized location or at the 'no
    commitment' price, proof of purchase will be required by the customer.


    Thank you for contacting AT&T.

    Rồi nó gởi thêm cái mail này vào mail 3 nữa
    Dear Customer:

    Thank you for your recent inquiry regarding your AT&T service. We apologize for any inconvenience this may have caused you. The issue has been resolved.

    Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

    Sincerely,
    AT&T

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